Refund Policy

Subscription charges

Reelgenics bills subscriptions in advance on a recurring monthly or yearly cycle. By subscribing, you authorize us to automatically charge your payment method at the start of each new billing period until you cancel.

Cancellations

You can cancel anytime from account settings, or by emailing hello@reelgenics.com. Your plan stays active through the end of the period you've already paid for, with no further charges after that, and we don't prorate or refund the unused portion of a billing period.

Refund eligibility

Because Reelgenics bills for credits and access you can use immediately, most fees are non-refundable. We'll issue a refund in these cases:

• You were charged in error, or charged twice for the same billing period, due to a technical issue on our end.
• You're on a first-time yearly plan, it's within 14 days of the charge, and you've used only a handful of credits.
• A refund is required by the consumer protection law of your country or state.

Credit packs

Extra credit packs on the Pro plan are billed alongside your subscription and are non-refundable once the billing period they cover has started, since the credits are made available immediately.

How to request a refund

Email hello@reelgenics.com with the account email and the charge you're asking about, and a short explanation of why. We aim to respond within one business day.

Approved refunds

Approved refunds are returned to the original payment method through Stripe. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement.

Changes to this policy

We may update this policy from time to time. We'll post the revised policy here and update the "Last updated" date.